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Privacy & Data Protection Policy

Effective Date: 16 August 2026 | Entity: LogiTrack Global Trade Pte. Ltd. (UEN: 202649315C, Republic of Singapore) | Jurisdiction: Singapore PDPA 2012 (Amended 2020) & GDPR Standards

1. Overview & Commitment

LogiTrack Global Trade Pte. Ltd. (UEN: 202649315C, incorporated in Singapore on 26 October 2026) ("LogiTrack", "we", "us", or "our") is committed to protecting the privacy, confidentiality, and security of personal data collected from visitors, clients, partners, and donors ("you").

This Privacy Policy governs the collection, use, disclosure, storage, and protection of your personal information in strict compliance with the Personal Data Protection Act 2012 of Singapore (PDPA), as amended by the Personal Data Protection (Amendment) Act 2020, as well as applicable international privacy frameworks including the General Data Protection Regulation (GDPR).

2. Data We Collect

Depending on your interaction with our website and logistics services, we may collect the following categories of personal data:

  • Identity & Contact Data: First name, last name, corporate organization, business address, professional email address, and phone number when submitting inquiry forms, requesting shipping proposals, or contacting our specialists.
  • Logistics & Freight Data: Origin/destination addresses, cargo descriptions, tariff classification codes, customs documentation, and commercial invoice data submitted for Custom Audits or LCL Taping services.
  • Transaction & Contribution Data: Contribution amounts, frequency selections (One-time, Weekly, Monthly, Quarterly, Annual), and payment transaction confirmations processed through secure PCI-DSS compliant gateways for our Donate module.
  • Technical & Usage Data: Internet Protocol (IP) address, browser type, operating system, referrer URL, pages visited, access timestamps, and device identifiers collected automatically via server logs and cookies.

Order Execution & Payment Data Collection:

When engaging our services or executing transactions on this website, personal information is collected to fulfill your request. We may collect information including:

  • Billing and delivery/origin-destination addresses
  • Consignment details and logistics specifications
  • Corporate email address
  • Full name and job designation
  • Business telephone number

We share this operational information with Firebase, our cloud infrastructure provider, to deliver secure web services. We also transmit relevant data to our partner ocean freight carriers and customs authorities to facilitate cargo transit. You can review their privacy documentation at Firebase Privacy Policy.

Our partner payment gateways (Stripe / PCI-DSS Gateways) process financial transaction details securely. You can review their privacy framework at Stripe Privacy Policy.

Service Inquiries & Contractual Data Collection:

When you contact us or request a service proposal, we collect information required to evaluate, draft, and execute service agreements. This information may include:

  • Commercial activity details (e.g. project scope, cargo volumes, and logistics routing)
  • Professional email address
  • Full name, corporate entity, and contact telephone number

This information is securely processed and stored via enterprise-grade cloud infrastructure powered by Firebase.

3. Purpose of Collection, Use & Disclosure

Under the PDPA Consent and Purpose Limitations, LogiTrack collects, uses, and discloses your personal data exclusively for specified, legitimate business purposes:

  • To evaluate logistics requirements, generate tailored freight proposals, and execute international shipping agreements.
  • To conduct Triple-Tier Customs Audits, verify customs declarations, and liaise with authorized port and customs authorities.
  • To process voluntary contributions, issue electronic receipts, and manage recurring donation schedules.
  • To operate, maintain, and optimize website functionality, user experience, and security integrity.
  • To comply with statutory obligations under Singapore maritime law, customs regulations, anti-money laundering (AML) protocols, and tax reporting requirements.

4. Consent & Withdrawal of Consent

By submitting your personal data through our website forms or engaging our logistics services, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.

Withdrawal of Consent: Under Singapore PDPA Section 16, you may withdraw your consent for the processing of your personal data at any time by giving reasonable notice to our Data Protection Officer at info@3ecpa.com.sg (c/o 3E Accounting Pte. Ltd.). Upon receipt, we will cease collecting, using, or disclosing your personal data unless required or authorized under applicable Singapore law.

5. Cookies & Tracking Technologies Policy

Our website utilizes cookies and similar web tracking technologies to ensure optimal performance, security, and analytical insights.

Firebase Hosting & Cookie Usage Disclosure:

This website utilizes cookies and similar technologies—small text files downloaded to a device when visitors access our site or applications. Regarding the cookies deployed on your device:

  • Mandatory & Necessary Cookies: Always active, as they enable Firebase, our hosting platform, to securely serve this website and maintain cryptographic session integrity.
  • Analytical & Performance Cookies: Deployed on this website only upon explicit user consent via our cookie banner. These cookies assist in monitoring traffic patterns, performance metrics, and navigation efficiency.

Category of Cookies Used:

  • Strictly Necessary Cookies: Essential for core website navigation, secure session management, and form submissions. These cookies do not store personally identifiable information and cannot be switched off.
  • Functional Cookies: Remember user preferences, such as selected currency or form input states, to deliver a personalized browsing experience.
  • Analytical & Performance Cookies: Gather anonymized statistical data regarding site traffic, page load metrics, and navigation paths to help us improve website architecture and speed.

You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may impact certain site features or form functionalities.

Site Analytics & Telemetry Data Collection:

This website collects technical data to inform our internal analytics, including:

  • Browser type, network environment, and device technical specifications
  • Referring web pages accessed prior to visiting this website
  • Anonymized IP address

This telemetry may also encompass details regarding website usage, such as:

  • Clicks and button interactions
  • Internal page navigation links
  • Pages visited and duration
  • Scroll depth metrics
  • On-site search queries
  • Interaction timestamps

6. Data Security & Storage Safeguards

In accordance with PDPA Protection Obligation (Section 24), we implement robust administrative, technical, and physical safeguards to prevent unauthorized access, collection, use, copying, modification, disposal, or leakage of your personal data:

  • Encryption: Transport Layer Security (TLS 1.3 / SSL) 256-bit encryption across all data transmissions and web forms.
  • Access Control: Strict role-based access restrictions limiting personal data exposure exclusively to authorized logistics specialists and compliance officers.
  • Infrastructure Security: Enterprise-grade firewalls, threat monitoring, and regular vulnerability assessments.

7. Data Retention Policy

Under PDPA Retention Limitation Obligation (Section 25), LogiTrack retains personal data only for as long as necessary to fulfill the business or legal purposes for which it was collected:

  • General Inquiry Data: Retained for a maximum period of 12 months following the resolution of the inquiry unless a commercial contract is initiated.
  • Customs & Freight Execution Records: Retained for a minimum of 5 to 7 years in compliance with Singapore Customs Regulations and Inland Revenue Authority of Singapore (IRAS) statutory requirements.
  • Donation & Financial Records: Retained for 7 years for auditing and statutory compliance.

Automated Data Retention & Anonymization Policy:

"Personal data collected through this website is retained for a maximum duration of 12 months from the date of quotation submission, unless an ongoing commercial relationship is established. Upon expiration of this retention window, data is automatically purged or irreversibly anonymized via automated system routines (Cloud Functions), strictly aligned with the Retention Limitation Obligation under the Singapore PDPA."

8. Disclosure to Third Parties & International Data Transfers

We do not sell, rent, or trade your personal data. We may disclose personal data to third parties solely to the extent necessary to deliver our services:

  • Authorized freight forwarders, port terminal operators, customs brokers, and regulatory agencies.
  • Cloud infrastructure providers (Google Firebase) and secure financial payment processors acting under strict data processing agreements.

Cross-Border Transfers: Where personal data is transferred outside Singapore (e.g. to overseas port terminals or partner logistics networks), LogiTrack ensures that the recipient organization provides a standard of protection comparable to the protection under the Singapore PDPA (Section 26).

Cloud Infrastructure (Google Firebase) & Singapore PDPA Transfer Limitation Obligation:

"For web hosting and operational platform infrastructure, we rely on enterprise services supplied by Google Firebase. In this capacity, Google Firebase functions as a 'Data Intermediary' acting on our behalf. Because Firebase infrastructure is globally distributed, technical and personal data collected through this site may be transferred or hosted across secure facilities located outside Singapore. Pursuant to the Transfer Limitation Obligation under the Personal Data Protection Act (PDPA), we ensure that our infrastructure partners adhere to rigorous data protection standards comparable to the safeguards required under Singapore law, ensuring the ongoing confidentiality and integrity of your information."

DNS Routing, Domain Management & Edge Security (Cloudflare, Inc.):

"For authoritative domain name routing (DNS), SSL/TLS certificate termination, and edge defense against distributed denial-of-service (DDoS) attacks and malicious automated probes, we utilize services provided by Cloudflare, Inc. Cloudflare acts as a technical intermediary processing edge security logs and transmission metadata (including masked IP addresses and HTTP header data). For additional information on Cloudflare's data handling protocols, please refer to the Cloudflare Privacy Policy."

9. Your Access & Correction Rights

Under PDPA Sections 21 and 22, you have the right to request:

  • Access: Information regarding what personal data we hold about you and how it has been used or disclosed within the past 12 months.
  • Correction: Rectification of inaccurate or incomplete personal data records.

Requests can be submitted in writing to our Data Protection Officer. We respond to all verified access and correction requests within 30 calendar days as mandated by Singapore law.

10. Designated Data Protection Officer (DPO) Contact

In accordance with Singapore PDPA Section 11(3) and statutory ACRA registry governance, LogiTrack's Data Protection Officer contact details are managed via our Corporate Secretarial Services (3E Accounting Pte. Ltd.) to safeguard information and handle all privacy compliance inquiries:

Data Protection Officer (DPO)
LogiTrack Global Trade Pte. Ltd. (UEN: 202649315C)
Company Secretary: Yu Mengting (c/o 3E Accounting Pte. Ltd.)
Registered Address: 51 GOLDHILL PLAZA #07-07 SINGAPORE 308900
Email: info@3ecpa.com.sg
Telephone: +65 6690 9262
General Contact: contact@logitrackglobal.com
Jurisdiction: Republic of Singapore (ACRA Registered DPO)

OFFICIAL COMPLIANCE ADDENDUM

APPENDIX A: Data Retention & Accountability Governance Policy

In accordance with the principle of Transparency and the Accountability Obligation under the Singapore Personal Data Protection Act (PDPA).

1. Objective & Scope of Application

This policy defines corporate guidelines for the retention, secure destruction, and irreversible anonymization of personal data in compliance with the Retention Limitation Obligation under the Singapore PDPA. It applies to all personal data collected via the digital platform www.logitrackglobal.com and retained within the technical infrastructure of LogiTrack Global Trade Pte. Ltd. (including Google Firebase).

2. Retention Criteria & Data Lifecycle Management

  • Shipping Inquiries & Rate Quotes: Records (full name, corporate email, phone number, shipment scope) are retained for a maximum duration of 12 months following the date of last customer contact or completion of negotiations. Unless an active commercial agreement ensues, records are purged or anonymized upon expiration of this timeframe.
  • Telemetry & Analytical Cookies: Data collected via consented performance cookies is retained for a maximum of 24 months, unless anonymized earlier.
  • Statutory Customs & Tax Records: All documentation required under statutory legal, customs, or tax compliance (Singapore Customs / IRAS regulations) is retained for the mandatory minimum statutory period (5 to 7 years).

3. Secure Purging & Anonymization Methodology

Upon reaching the mandated expiration threshold, LogiTrack Global Trade Pte. Ltd. executes:

  • Secure Deletion: Permanent deletion of database records from cloud repositories (Firebase Firestore / Realtime Database) via automated scheduled background tasks.
  • Irreversible Anonymization: Where historical metrics are required for internal operational performance analysis, personal identifying records (names, email addresses, phone numbers) are irreversibly overwritten with masked values (e.g. [ANONYMIZED]).

4. Access Governance, Security & Auditability

In alignment with the Protection Obligation and Accountability Obligation of the PDPA, access to retained records is strictly restricted to designated compliance personnel and the Data Protection Officer (info@3ecpa.com.sg, c/o 3E Accounting Pte. Ltd.). Every formal consent withdrawal or deletion request is fulfilled within 30 calendar days and logged into the corporate Compliance Audit Register.